Business Support Systems Specialist - Billing
Belgrade
This is back-office operations job in Core and Customer Facing IT Applications Operations area. Back office operation job includes among other activities participation in incident management, process oriented cross-functional work, quality improvement, customer complaint handling.
Main responsibilities:
- Maintain availability of Billing Systems
- Execute and coordinate preventive and corrective maintenance tasks
- Execute all operational tasks (administration, configuration, reporting, monitoring)
- Customization of BSS/BA interfaces
- Responsible for design, implementation and testing of new services and features
- Ensure the highest security level of Business Support Systems and interfaces
- Participate in development of strategies, recommendations, methodologies of BSS and services; short term planning of upgrades and capacity expansions
- Co-operate with other parts of the organization on process oriented cross-functional work
- Take role in implementation of processes, procedures, methods and tools used within Area and Department; maintain and create operational documentation
- Responsible for continuous improvement of Business Support Systems quality
- Support CNOC team; participate in on-call service
- Reporting to Group Manager/Head of Core and Customer Facing IT Applications Operations about all jobs, activities, operational problems and concerns related to work
Requirements
- Experience with Oracle DB, SQL is a plus
- Experience with Ericsson CBiO is an advantage but not required
What we offer:
- 25 days paid holiday leave per annum
- Laptop, mobile phone and tariff package in line with company policy
- Private pension and health insurance
- Recreation or health program
- In-house training and development programs
- Participation in annual bonus system
- Cross-border working opportunity in a collaborative team
- Dynamic environment which allows to freely express opinions, ideas and inspire new ways of doing things
- Competitive terms and conditions
- Flexible working hours