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Konkurs je istekao.

Call Center Manager - Team Leader

LL Transportation Marketing Solutions d.o.o.

Beograd

09.06.2018.

ugovor puno radno vreme

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LL Transportation Marketing Solutions d.o.o. is young and growing company based in Belgrade, Serbia. We provide all kinds of telecommunication and organizational services for ground transportation, limousine and black car companies, around the world, 24 hours a day, 365 days a year. One of our biggest client is Luxor Limo, company from New York, worlds leader in the industry.

The growth of the business has created a career opportunities. If you are searching for a dynamic career challenge with advancement opportunities LL Transportation Marketing Solutions is the answer.

Currently, we are looking for energetic and reliable professionals to join our team as:

Call Center Manager - Team Leader

Location: Belgrade

Essential Duties Include:

  • Must be able to master inbound and outbound call strategies. We are looking for someone who leads by example. Excellent telephone skills are an absolute must for this position.
  • Hire, coach, train, counsel, and monitor the performance of call center agents in order to ensure top performance.
  • Experience in sales are strong advantage.
  • Maintain daily, weekly and monthly service statistics.
  • Handle customer concerns that demand Management attention tactfully, promptly and with genuine care for the Guest’s concerns.
  • Work effectively together with other managers and supervisors to create maximum synergy, coordination, and cooperation.
  • Provide coaching and training to employees on telephone performance & key performance indicators.
  • Drive daily calling activities -Inbound and outbound calling campaigns (all calls are customer service driven, no cold calling). 

Requirements:

  • Minimum of 3 - 5 years supervisory experience in a Customer Service Call Center.
  • Superb communications skills, both verbal and written.
  • Verifiable and proven track record of success.
  • Extensive customer service skills with the proven ability to resolve customer service issues.
  • Self-starter, professional, demonstrates initiative, resourcefulness, and strong problem-solving skills.
  • Leadership – The ability to lead department by displaying outstanding phone skills and a commitment and passion in creating customer amazement.
  • Train – The ability to conduct daily training and coaching sessions with your team.
  • The ability to meet or exceed all department Key Performance Indicators that measure overall performance.
  • Advanced computer knowledge & skills including Microsoft Office and efficient typing and writing skills.
  • Strong organizational expertise and an attention to detail.
  • Must be able to work flexible hours and days.

We Offer:

  • Great opportunity to join a proactive, customer focused company.
  • Awesome income potential.
  • Fantastic opportunity to lead high-profile client care team.
  • World class training, development programs, and much more!

If you believe you are the right candidate, please send your CV in English.
Only shortlisted candidates will be contacted.

Deadline for applications: 09.06.2018.

    Konkurs je istekao.

    LL Transportation Marketing Solutions d.o.o.

    • Jurija Gagarina 32a, Beograd, Srbija
    • PIB: 110296672
    • Matični broj: 21332569
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