Ball Corporation supplies innovative, sustainable packaging solutions for beverage, personal care and household products customers, as well as aerospace and other technologies and services primarily for the U.S. government. |
household products to consumers around the world. Ball Aerospace is known for its contributions in support of space and Earth science, exploration, national security and intelligence programs. Ball’s largest business is the manufacture of recyclable beverage cans and ends. A lot of engineering and technology goes into making beverage packaging at speeds of more than 2,000 cans a minute. We operate beverage can facilities in the America, Europe and Asia – about one in every four beverage cans in the world is made by Ball – and our products are used by the most recognizable beverage brands in the world. Ball is a Lean / Six Sigma environment – exposure to these tools and methods is preferred. |
Ball Beverage Packaging Europe is currently looking for a motivated and nimble person for the position:
IT Plant Support Analyst
(Location: Belgrade Plant)
Primary purpose of the position:
This position is the main point of contact for the plant users on all IT issues, a liaison between the Ball ITS organisation & the business users as required.
Key responsibilities:
- Provide 1st – 2nd line IT support by actively monitoring the IT support work load for the plant and the region and prioritising task execution, ensuring an effective IT service for the business remotely or at the desk side
- Ensure that the agreed IT & Ball standards and policies are utilised to complete support tasks
- Promote the utilisation of IT self-service tools where these are available
- Participate in the regional on-call rota for high priority outages outside of core business hours
- Complete resolution tasks for incidents, problems & IT infrastructure changes allocated to the region in line with published SLA’s
- Liaise with other ITS resolver teams to ensure seamless ownership until resolution for IT requests that cross team boundaries (Example: from Service Desk to L2 and or L3 teams in GSC (Global Service Center) , including Vendors)
- Contribute to local region IT support process documentation & perform training for end users a
- Provide knowledge transfer to end users and the Service Desk team (example: creation of “How To” scripts to aid faster or self service ticket resolution)
- Represent the local region in change advisory board (CAB) meetings where appropriate
- Participate in the development of work arounds for IT knowledgebase (KB) in the IT environment
Requirements:
- Experience with Level 1 and Level 2 IT support in similar environment
- Experience with PC diagnostics, rebuilds and desktop deployments, installation of peripheral devices
- Patching of network and telephone points
- Software installation via deployment software or media
- Configuration and addition of LAN switches (with advice & approval from Global Communications Team)
- First line support of plant systems application support (examples: TPS, SAP, Viscan, QAS etc)
- Desirable to have ITIL certification as well as Microsoft back and front office suite certification
If you are interested in the above position and your profile fits with the Please note that only shortlisted candidates will be contacted. |
Deadline for applications: 04.04.2019.
Ball Global Business Services EMEA d.o.o.
- Milutina Milankovića 9e, Beograd, Srbija
- PIB: 110102813
- Matični broj: 21297992