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IT Support Engineer - Telenor banka

Belgrade

Responsibilities:

  • Responsible for the execution of all activities related to the operation, maintenance, troubleshooting and support of IT system (applications, services and business processes), in order to support the business line.
  • Analysing/solving issues reported from front-line groups that support external and internal customers
  • Participate in troubleshooting and triage of issues with different teams and vendors to drive towards root cause identification and resolution
  • Participates in the resolution of all operational tasks related to the resolution of performance issues / incidents that may occur on systems.
  • Develops operational instructions and procedures to improve IT support.
  • Document resolutions, processes and update knowledge base articles

Requirements:

  • Relevant education in the field of IT, University degree will be considered as advantage
  • At least 1 year experience in banking and IT
  • Knowledge of IT systems, architectures and services
  • Knowledge of SQL will be considered as advantage.
  • Fluent in English
  • Ability to communicate with various technical and non-technical staff

We offer:

  • Working in a dynamic environment allows to freely express opinions, ideas and inspire new ways of doing things
  • Competitive terms and conditions
  • Be part of a highly competent and collaborative environment

Please apply by 18.12.2018.

Apply here
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