Telenor, digi, dtac, Grameenphone and Canal Digital are all part of Telenor Group. Together, we connect around 200 million people worldwide through digital experiences. Our 33,000 employees across the world provide people with the ability to connect with what they care about, at all times and in all places.
Online Support Representative
Subotica
Job summary:
Pre and post sale support for all questions and care for consumer customers via written requests. Providing 2nd line of support for all Frontliners. Proactively solving user complaints for the purpose of reducing the number of official complaints and increasing user satisfaction. Reading customer complaints and providing answers for questions submitted as complaints, but in fact, those questions are requests.
Responsibilities:
- Work in accordance with Telenor Vision and Values
- Fast and qualitative solving customers requests in defined terms based on consumer segments
- Quick, accurate and professional informing of customers regarding all post sales services by mail/ phone
Requirements:
- High school, College degree
- Advanced knowledge of English language, both verbal and written
- Business communications and correspondence ability
- Proficient with MS Office
- Proficiency with customer care applications (BSCS, VPN, INFO) will be an advantage
- Excellent negotiation skills
- Excellent communication and presentation skills
We offer:
- Working in a dynamic environment allows to freely express opinions, ideas and inspire new ways of doing things
- Competitive terms and conditions
- Be part of a highly competent and collaborative environment
This position is through Outsourcing agency.
Please apply by 22.05.2018.
Yettel je novi tehnološki i telekomunikacioni brend PPF Telekom Grupe, predstavljen 2022. godine u Bugarskoj, Mađarskoj i Srbiji. Pružamo digitalne usluge i povezanost, sa fokusom na korisnike i jednostavnom misijom: pomoći im da pronađu svoj balans. Imamo skoro tri miliona korisnika u Srbiji i do marta 2022. godine poslovali smo pod imenom Telenor Srbija. Prisutni smo na tržištu od 2006. godine i trenutno zapošljavamo više od 1800 ljudi. Za one koji tek započinju svoju karijeru, tokom cele godine ... Saznajte više
Iskustva zaposlenih
"Odabrao sam Yettel kako bih se upoznao sa radom korporacije. Zanimalo me je kako funkcioniše komunikacija i rad u tako velikom sistemu. Najviše me je iznenadila posvećenost ljudi u timu da mi na najbolji ... " Pročitajte celo iskustvo
Beneficije
- EDUKACIJA, PROFESIONALNI RAZVOJ
- ZABAVNI SADRŽAJ
- WELLNESS
- SPORT I REKREACIJA
- DOBROVOLJNO ZDRAVSTVENO OSIGURANJE
- DODATNI SLOBODNI DANI
- FLEKSIBILNO RADNO VREME
- NAGRADE, BONUSI, POKLONI
- OBEZBEĐENA OPREMA ZA RAD
- PORODICA I RODITELJSTVO
- OBUKE, KONFERENCIJE
- HRANA I PIĆE
- OTKUP OPREME
- RAD OD KUĆE
- DRUŠTVENA ODGOVORNOST