Operations Reporting Analyst
Belgrade
Hyperoptic is the largest 1 Gig residential broadband provider in the UK. Over the past 5 years we’ve grown from a small team of people with a simple idea, to a larger group of people executing the idea with a simple focus – efficiently bringing 1 Gig broadband to urban areas across the UK.
As we continue to evolve our strategy we are looking for people who believe in responsibility, intelligence, zeal, and excellence. If you’re looking for an exciting challenge that is rewarding and enjoyable then read on….
The mission
Hyperoptic is more than just an internet service provider; it also installs its own fibre infrastructure into multi-occupancy buildings, bringing the UK’s fastest internet speeds to users. Your mission will be to develop and create the standard and ad hoc Business Operations Department reporting and to support the Hyperoptic Operations management to make important decisions through data.
Reporting Line
Reporting to the Operations Analytics Manager.
Responsibilities and duties will include:
- Develop timely and accurate reporting for the Operations team
- Proactively set expectations and manage deadlines for reporting modifications
- Interview Operations management to ensure that reporting serves a purpose
- Collaborate with business partners to establish reporting standards which ensure efficient production of reports and hold them accountable to reporting standards
- Produce daily job prioritization to Field Ops, Planning and Fibre infrastructure based on agreed criteria
- Think concisely about reports with a purview and communicate the succinct instruction
- Collaborate with Operations management in identifying the relevant KPI’s
- Manage the list of KPI’s and make sure they are in line with changes in the process’s and targets
- Provide insightful comments to KPI’s
Candidate profile
- Bachelor’s degree
- Advanced user of MS Office (Excel, Word, Power point…)
- A minimum of one year of experience in producing reporting for Operational teams Management
- Experience with operational reporting
- Experience with Tableau would be desirable
- Strong attention to detail
- Good at delivering clear and concise messages, both verbally and in writing
- Familiarity with general performance reporting concepts
- Problem solving
- Excellent written and verbal English communication skills
- Strong learning agility
Hyper Standard: RIZE Values
Value |
Responsibility |
Intelligence |
Zeal |
Excellence |
Principle |
Make sure we act on our commitments |
Use your brain at every opportunity |
Demonstrate passionate determination |
Quality separates us from the competition |
Behaviour |
Take ownership until what we've said will happen to customers, stakeholders or colleagues actually happens |
Overcome challenges, ask questions & consider alternatives. |
Go above and beyond to make things happen |
Double check work & don’t make the same mistake twice |
The role will be based in Belgrade. The successful candidate will be offered a monthly salary and participation in a company incentive scheme.
If this role is of interest and you believe you’ve got what it takes to be a part of a fast-paced and energetic business, we’d love to hear from you. Please send your CV electronically.
Deadline for applications: 22.11.2018.
Hyperoptic Ltd
We’re Hyperoptic, and we’re building a hyperfast full fibre broadband network in the UK. Our teams are located across the UK and Belgrade, Serbia From our skilled engineers to our award-winning customer service agents, everyone has an important role to play in making the fibre magic happen. We have the ambition, the tenacity, and the talent to keep leading the way for others to follow. Going beyond the expected Whatever we’re doing – whether we’re liaising with property professionals, ... Saznajte više
Iskustva zaposlenih
"There is never a dull moment in customer support! A typical day involves lots of multitasking: from assisting our customers over the phone or online to helping each other out or collaborating on ideas ... " Pročitajte celo iskustvo
Beneficije
- ADDITIONAL DAYS OFF
- HYBRID WORK MODEL
- FAMILY & PARENTHOOD
- COMPANY DISCOUNT
- TRAININGS, COURSES, CONFERENCES
- AWARDS, BONUSES, GIFTS
- PRIVATE HEALTH INSURANCE
- WORK EQUIPMENT PROVIDED
- FOOD AND DRINKS
- WELLNESS
- EDUCATION, PROFESSIONAL DEVELOPMENT