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TeleSign is a communications platform-as-a-service (CPaaS) company, founded on security.

Trusted by the world’s leading websites and mobile applications, our suite of easy-to-integrate APIs and SDKs uniquely combines data intelligence with messaging communications to enable businesses to more effectively engage customers, keep accounts secure and prevent fraud.

Don't miss this opportunity to become our:


Technical Account Engineer - Speaking Chinese

Position in Belgrade

Essential Functions

  • Customer Support.
  • Identify, clarify and resolve general and specific customer impacting problems.
  • Provide professional, useful and complete advice, training and responses.
  • Learn, apply, and articulate TeleSign’s products, services and operational technology to recommend potential uses and best practice for customers; to stay up to date with application changes.
  • Drive increased customer satisfaction by exceeding expectations.
  • Provide responsive support in line with company service levels and proper handling.
  • Maintain accurate account information and settings in proprietary systems.
  • Alerting and Communication – Internal and External.
  • Provide additional monitoring after alerted by responsible TeleSign department.
  • Evaluation and feedback on operational procedures/processes to ensure efficiency and security.
  • Maintain and expand technical knowledge across TeleSign products and services, tools, and processes.
  • Contribute to and maintain technical documentation, responses, FAQs, knowledge-bases and processes to help work efficiently across Support organization.
  • Update relevant stakeholders with the most frequent customer questions or where customers experience confusion or issues.

Essential Requirements  

  • Minimum High school degree (level of education).
  • 2-3 years’ experience in a mid or high-level customer facing role.
  • Fluent English, excellent verbal and written.
  • Fluent Mandarin Chinese, excellent verbal and written.
  • Fast Learner; Hard working and diligent; High level of responsibility.
  • Team orientated; Flexibility and ability to make things happen.
  • Strong problem-solving skills and analytical skills; logical and critical thinking.
  • Strong Customer care and focus; Positive attitude and results-driven motivation.
  • Ability to translate technical knowledge and concepts to non-technical people.
  • Strong ability to prioritize and multi-task in a fast-paced environment; Attention to detail.
  • MS Office package - relevant knowledge.
  • Ability to work in shifts (24/7 shift schedule).

Preferred Qualifications

  • Working understanding of any of basic technical concepts of REST API, Java, PHP, Ruby, C#, Python …
  • Familiarity with SalesForce ticketing systems (”Service cloud” or ”DESK”), Atlassian tools (JIRA, StatusPage), ”Kibana”, ”Grafana”, “Confluence”, ”Slack” - will be treated as advantage.
  • Telecom and Messaging experience (CPaaS, SMS, Voice, telecom data, Carrier ecosystem.

We are offering

  • Development opportunities.
  • Challenging but also very friendly and fun working environment.
  • Good compensation package - Competitive € salary plus attractive benefits.
  • And much, much more…

Join our team, send your application in English language electronically.
Only short listed candidates will be contacted.
All applications will be handled with absolute confidentiality.

Deadline for applications: 15.11.2018.

Apply here

Napomena: Poslovi.infostud.com ne vrši posredovanje u zapošljavanju u Srbiji, niti u inostranstvu. Postupak selekcije i odabira kandidata je u nadležnosti poslodavca, a odredbe ugovora o radu predstavljaju direktan dogovor između poslodavca i zaposlenog. Svi pojmovi u oglasima, koji su upotrebljeni u muškom rodu, odnose se bez diskriminacije i na osobe ženskog pola i obrnuto, osim ukoliko specifičnim zahtevima posla nije drugačije propisano.

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TeleSign d.o.o.

The world’s largest digital enterprises turn to TeleSign to deliver on the promise of a better customer experience. As the leading provider of single-platform global communications and trusted identity data solutions, TeleSign APIs leverage an unrivaled number of direct carrier connections around ... Pogledaj više.

Iskustva zaposlenih

In life I am always seeking for adventure, diversity and challenge! That’s why I choose TeleSign!


  • Career Development Opportunities
  • Trainings & Conferences
  • Employee Referral Program
  • premium Medical Insurance Package
  • Casual Workplace Environment - Cantina, Gaming room, Exceptional View Terrace
  • Food and Beverages
  • Team Building
  • Achievers Club
  • Sport Activities
  • Additional Perks - Free Parking, Vending Machine, Massage at work, Beer Friday, Wednesdays Team Breakfast, Movie nights and much more..
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We are sorry to inform you that English version of our website is not currently available.

If you are an employer, all the information about ad prices and conditions of job publishing can be found here.

Feel free to call us +38124.41.55.615 or contact us by email poslovi@infostud.com.