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Technical Account Engineer - Speaking Chinese

TeleSign

Beograd

15.11.2018.

ugovor puno radno vreme dostupno studentima dostupno osobama sa invaliditetom

TeleSign is a communications platform-as-a-service (CPaaS) company, founded on security.

Trusted by the world’s leading websites and mobile applications, our suite of easy-to-integrate APIs and SDKs uniquely combines data intelligence with messaging communications to enable businesses to more effectively engage customers, keep accounts secure and prevent fraud.

Don't miss this opportunity to become our:

 

Technical Account Engineer - Speaking Chinese

Position in Belgrade

Essential Functions

  • Customer Support.
  • Identify, clarify and resolve general and specific customer impacting problems.
  • Provide professional, useful and complete advice, training and responses.
  • Learn, apply, and articulate TeleSign’s products, services and operational technology to recommend potential uses and best practice for customers; to stay up to date with application changes.
  • Drive increased customer satisfaction by exceeding expectations.
  • Provide responsive support in line with company service levels and proper handling.
  • Maintain accurate account information and settings in proprietary systems.
  • Alerting and Communication – Internal and External.
  • Provide additional monitoring after alerted by responsible TeleSign department.
  • Evaluation and feedback on operational procedures/processes to ensure efficiency and security.
  • Maintain and expand technical knowledge across TeleSign products and services, tools, and processes.
  • Contribute to and maintain technical documentation, responses, FAQs, knowledge-bases and processes to help work efficiently across Support organization.
  • Update relevant stakeholders with the most frequent customer questions or where customers experience confusion or issues.

Essential Requirements  

  • Minimum High school degree (level of education).
  • 2-3 years’ experience in a mid or high-level customer facing role.
  • Fluent English, excellent verbal and written.
  • Fluent Mandarin Chinese, excellent verbal and written.
  • Fast Learner; Hard working and diligent; High level of responsibility.
  • Team orientated; Flexibility and ability to make things happen.
  • Strong problem-solving skills and analytical skills; logical and critical thinking.
  • Strong Customer care and focus; Positive attitude and results-driven motivation.
  • Ability to translate technical knowledge and concepts to non-technical people.
  • Strong ability to prioritize and multi-task in a fast-paced environment; Attention to detail.
  • MS Office package - relevant knowledge.
  • Ability to work in shifts (24/7 shift schedule).

Preferred Qualifications

  • Working understanding of any of basic technical concepts of REST API, Java, PHP, Ruby, C#, Python …
  • Familiarity with SalesForce ticketing systems (”Service cloud” or ”DESK”), Atlassian tools (JIRA, StatusPage), ”Kibana”, ”Grafana”, “Confluence”, ”Slack” - will be treated as advantage.
  • Telecom and Messaging experience (CPaaS, SMS, Voice, telecom data, Carrier ecosystem.

We are offering

  • Development opportunities.
  • Challenging but also very friendly and fun working environment.
  • Good compensation package - Competitive € salary plus attractive benefits.
  • And much, much more…

Join our team, send your application in English language electronically.
Only short listed candidates will be contacted.
All applications will be handled with absolute confidentiality.

Deadline for applications: 15.11.2018.

Apply here
 
Telesign
    Upoznajte poslodavca Telesign d.o.o.

    Telesign d.o.o.

    Telesign connects, protects, and defends the customer experience with intelligence from billions of digital interactions and mobile signals. Through developer-friendly APIs that deliver user verification, digital identity, and omnichannel communications, we help the world's largest brands secure onboarding, maintain account integrity, prevent fraud, and streamline omnichannel engagement. Telesign solutions keep your customers safe, happy, and coming back. We uniquely combine digital identity with ... Saznajte više

    Iskustva zaposlenih

    "Telesign's office culture encourages open and transparent communication which helps build trust among team members. Since my first day at Telesign I felt comfortable expressing my ideas, concerns, and ... " Pročitajte celo iskustvo

    Beneficije

    • HYBRID WORK MODEL
    • FLEXIBLE WORKING HOURS
    • WORKING ENVIRONMENT
    • PRIVATE HEALTH INSURANCE
    • SPORT AND FITNESS
    • FUN & ENTERTAINMENT
    • AWARDS, BONUSES, GIFTS
    • EDUCATION, PROFESSIONAL DEVELOPMENT
    • RELAXATION SPACE
    • FOOD AND DRINKS
    Više o poslodavcu

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