Konkurs je istekao.

TeleSign is a communications platform-as-a-service (CPaaS) company, founded on security.

Trusted by the world’s leading websites and mobile applications, our suite of easy-to-integrate APIs and SDKs uniquely combines data intelligence with messaging communications to enable businesses to more effectively engage customers, keep accounts secure and prevent fraud.

Don't miss this opportunity to become our:


Technical Account Engineer

Position in Belgrade

Job Summary 

  • First line of inquiry and customer interaction between customers/potential customers and TeleSign by email, phone, develop forums, etc.
  • Provide useful and complete responses so care is effective and efficient.
  • Learn, apply, and articulate TeleSign’s products, services, and operational technology.
  • Drive increased usage of TeleSign services, and customer satisfaction by exceeding expectations.
  • Bring visibility of customer and provider issues to the Business Operations Team.
  • Work closely with Service Quality Engineers – understand their role and responsibilities and be able to share their responsibilities when required.
  • Maintain and expand technical knowledge across TeleSign products and services, tools, and processes.
  • Contribute to technical documentation and processes to help work efficiently across Support Organization.

Job Responsibilities:

  • Provide fast, personal care and technical assistance.
  • Ensuring questions are promptly and accurately answered (multi-task/prioritize).
  • Taking ownership issues and manage customer tickets and customer expectations effectively.
  • Investigate, diagnose and solve customer questions (API and SDK integrations, Self-service program, product and service issues and etc.).
  • Keep customers updated on progress.
  • Strive to understand the issue and anticipate next questions.
  • Escalate issues to internal teams when needed (Business Operations, IT Operations, Product Management, Knowledge Engineering, Development).
  • Cooperate with other teams to reach full resolutions and prevent repeated issues.
  • Ensure customers get alerted in a timely manner (Operator Outages, Platform Maintenance, Connection issues, Traffic spikes and IRSF Fraud).
  • Monitor traffic via different set of tools, act if an anomaly is detected; Be proactive.
  • Problem solving, initiative, and analysis to deliver results.
  • Use and develop basic programming skills and SQL knowledge.

Job Requirements:

  • Willingness and ability to learn.
  • Strong customer care skills.
  • Proficiency in English language (written and spoken).
  • Excellent problem solving and analytical skills.
  • Strong ability to prioritize and multi-task in a fast-paced environment.
  • Interest in innovative technology or software industry a plus.
  • Strong knowledge of Network Architecture and Carriers’ ecosystem.
  • Ability to use or learn Microsoft Office, Salesforce Sales and Service Cloud, Kayako, JIRA, Confluence, and audio and web conferencing (Webex, GoToMeeting, Skype, Lync, etc).
  • Initiative, reliable person with proactive, self – driven approach.
  • High level of responsibility.
  • Positive attitude and results-driven motivation.
  • Flexibility and ability to make things happen.

We are offering:

  • Development opportunities.
  • Challenging but also very friendly and fun working environment.
  • Good compensation package - Competitive € salary plus attractive benefits.
  • And much, much more…

Join our team, send your application in English language electronically.
Only short listed candidates will be contacted.
All applications will be handled with absolute confidentiality.

Deadline for applications: 15.02.2018.

Apply here

Napomena: Poslovi.infostud.com ne vrši posredovanje u zapošljavanju u Srbiji, niti u inostranstvu. Postupak selekcije i odabira kandidata je u nadležnosti poslodavca, a odredbe ugovora o radu predstavljaju direktan dogovor između poslodavca i zaposlenog. Svi pojmovi u oglasima, koji su upotrebljeni u muškom rodu, odnose se bez diskriminacije i na osobe ženskog pola i obrnuto, osim ukoliko specifičnim zahtevima posla nije drugačije propisano.

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TeleSign d.o.o.

The world’s largest digital enterprises turn to TeleSign to deliver on the promise of a better customer experience. As the leading provider of single-platform global communications and trusted identity data solutions, TeleSign APIs leverage an unrivaled number of direct carrier connections around ... Pogledaj više.

Iskustva zaposlenih

In life I am always seeking for adventure, diversity and challenge! That’s why I choose TeleSign!


  • Career Development Opportunities
  • Trainings & Conferences
  • Employee Referral Program
  • premium Medical Insurance Package
  • Casual Workplace Environment - Cantina, Gaming room, Exceptional View Terrace
  • Food and Beverages
  • Team Building
  • Achievers Club
  • Sport Activities
  • Additional Perks - Free Parking, Vending Machine, Massage at work, Beer Friday, Wednesdays Team Breakfast, Movie nights and much more..
Više o ovoj kompaniji Ostali oglasi ove kompanije

We are sorry to inform you that English version of our website is not currently available.

If you are an employer, all the information about ad prices and conditions of job publishing can be found here.

Feel free to call us +38124.41.55.615 or contact us by email poslovi@infostud.com.