Trizma is a dynamic Business Process Service Provider, operating in South East Europe, offering to its global customers the next generation of outsourcing services.
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Technical Support Specialist - Spanish language
Position Summary
- The Technical Support Specialist works in a high-volume call centre technical environment, resolving and providing solutions to customer problems. Responsibility is to remotely coordinate the resources required to manage problem resolution for client’s products and services
- Primary role is to coordinate and provide services in a profitable environment that supports our values and the business as a whole
- Isolate problems and create resolution plans; Log problem resolution - maintains databases; Support the resolution of known software problems to be fixed in later releases; Prepares standard reports to ensure Service Level Agreement is represented accurately
- Position will project manage the resources necessary and/or provide the additional technical/functional knowledge necessary to resolve customer's (both internal and external) issues
- Works directly with the customer or Customer Engineers to understand the problem, and retrieve complex known solutions using available systems, tools, and resources to resolve the customer's problems; Responsible for developing or collaborating with a Solution Engineer to develop the problem isolation, solution creation, and solution implementation plan defined by the Incident Management Process (IMP) to help resolve the customer's problem
- Performs additional troubleshooting activities, escalates problems to the appropriate party(s), and assists in communicating the solution to the customer; Number and type of systems and customers supported will be dependent on the candidate's technology, product, and project management skills
- Develop understanding of WCS systems, operations & policies that are used to resolve customer problems
- Provide feedback to appropriate audiences to adjust the quality of Knowledge Articles
- Continuously develop and maintain pertinent technical knowledge and troubleshooting skills; Assess personal skills and schedule training; Utilize knowledge of customer to enhance capability to meet customer needs
Additional qualifications
- Communication skills both written and verbal in Spanish and English is required
- Minimum 2+ years POS support experience, restaurant industry preferred
- Previous help desk or computer support experience required; Previous networking experience required
- Previous remote desktop experience required
- Excellent team player; Ability to work effectively in a team environment composed of peers and crossfunctional members
- Ability to work flexible working hours
- Not convicted or in a process of conviction
Trizma is offering:
- Long term employment opportunity for best performing candidates
- Performing services for a multinational company
- Dynamic and responsible position
- Chance for a professional and personal development
- Advancement opportunity
- Paid training
Deadline for applications: until fulfilled
Pozdrav od Mplus Serbia tima! Mplus grupa oformljena je od strane evropskih lidera u okviru Business Proces Outsourcing (BPO) industrije. Samim tim, dugogodišnje lokalno poznata Trizma se priključila istoj. Naša mreža okupila je preko poznavaoce preko 30 jezika i saradnike u preko 56 zemalja. Negujemo radnu atmosfteru gde svako može da pokaže ideje i razvija se u smeru svoje vizije. Verujemo u vrednost raznolikosti, kao i učenje kroz deljenje iskustava. Ukoliko govorite i jezike kao što su: engleski, ... Saznajte više
Iskustva zaposlenih
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Beneficije
- OBUKE, KONFERENCIJE
- EDUKACIJA, PROFESIONALNI RAZVOJ
- ZABAVNI SADRŽAJ
- KOMPANIJSKI POPUSTI
- PORODICA I RODITELJSTVO
- NAGRADE, BONUSI, POKLONI
- TIMSKA DRUŽENJA
- ZDRAVLJE